Head of Operations | National Financial Services Organisation | Yorkshire | Circa 50K
Our Client who is a Leading Financial Institution is seeking a Head of Operations to assume operational responsibility for the organisation’s branch network to facilitate the delivery of ambitious financial, customer service and efficiency targets.
KEY ACCOUNTABILITIES:
• The development of IT systems and functionality for the branch network
• Development of strategies to deliver to Board approved Operating Plans
• Effective budget management
• Ensuring the branches adhere to FSA compliance standards
• Management of the branch property portfolio and any planned refurbishments
• Responsibility of the Branch model, forecasting program and establishment levels
• Effectively lead corporate and departmental projects
• Report writing at senior management and Board level
• Effective organisation of seminars and local events
• Main liaison for operational issues with other departments including the direction and influencing of other Heads of departments and senior management.
• Analyse internal and competitor MI and make recommendations at senior management level
• Responsibility for the branch adherence to operational TCF compliance, MI monitoring and reporting
• Complaint monitoring
• Resolving and implementation of solutions for any operational issues identified from mystery shops
• To contribute to the achievement of the organisation’s corporate objectives
• To ensure that all data is treated as confidential and that the handling thereof complies with the organisations policies – including interfaces and communications with third parties
• Manage the overall risk within the department ensuring all data and documentation is stored, held and communicated securely
• Manage an develop the team, providing direction and support for personal development.
• Ensure that all staff have a broad awareness of issues that can impact on TCF outcomes.
• Satisfy the organisation’s internal and external auditors in all matters of operational competence and risk.
• Ownership of the Cash Management process and procedures.
• Manage the overall risk within the department to ensure that all data and documentation is stored, held and communicated securely.
• All organisations employees are required to pay due regard to the interests of its customers and treat them fairly
• To ensure that all staff are aware of the principles of TCF
KEY INTERNAL RELATIONSHIPS:
• Key relationships with the General Manager Sales and Head of Sales.
• Internal Audit, Property Services and Systems Development.
KEY EXTERNAL RELATIONSHIPS:
• Third party relationships competitors etc.
QUALIFICATIONS, SKILLS & EXPERIENCE:
• Previous financial services experience at Operational Management level
• Requires good leadership skills and ability to inspire and influence the performance of managers and staff.
• Must have a proven track record in the development and delivery of effective IT systems established over a five to eight year period.
• Educated to a degree standard or with an equivalent professional qualification.
• An appropriate professional project management qualification (Prince II or Association of Project Management APM) or at least five years Project Management experience.
• Experience of Six Sigma or other business change strategies
• Excellent organisational ability and communication skills.
• Must have experience of developing operational strategies and formulating strategic reports to Senior Management level
• Project and change management experience
• High level influencing and negotiation skills
• Proficient communication skills
If you would like to be considered for this role please email a copy of your CV to consultants@humtons.com
